Header Level Credits should NEVER be used unless otherwise instructed by Murphy Ariba Support.
*Note: The original invoice reference must be located on BOTH the PDF copy of the credit memo in an easily identified location and in the Comments section of Ariba. If the reference is missing then the invoice will be rejected.
Task / Activity Instructions
LOCATE PO that original invoice was submitted under. CLICK Create Invoice button then CLICK Credit Memo.
ENTER data into the required fields including Invoice #, Credit Memo Date, Comments(note original invoice number here) and Attachment.
*NOTE: Attachment is required on the Header Level Credit Memo and must include the following: Credit and amount; PO number; Invoice number; and description of the line item credit that matches the description on the original invoice.
In the Adjustment in Subtotal field, ENTER a single, negative, adjustment value.
(Optional) ENTER an adjustment on Tax, Handling or Shipping.
NOTE: If you receive a TAX error and your invoice does not include tax, CLICK Create Tax and choose 0%.
Ensure all of your information is entered and correct. CLICK Next then CLICK Submit.
For any questions, please submit a ticket via our Murphy Ariba support portal.
*NOTE: Debits must not be submitted along with a credit in Ariba.