Most POs fail in Ariba due to an outdated/inactive email address in the network notifications.
Prior to starting these instruction, be sure to update your network notifications following the instruction hyperlink below.
(^ CLICK LINK ^)
The below steps should only be performed on failed POs.
1) When searching for a PO, if you see the status is "failed - failed" the PO will need to be resent. 2) CLICK the PO.
3) CLICK the 3 dots on the right hand corner of the screen, CLICK Resend.
4) CLICK Resend.
5) Once complete, the PO status should update to "Acknowledged - New" or "Acknowledged - Sent."
6) If the status of the PO still shows "failed" please submit a ticket for further investigation. |
