These are the most common reasons, but not limited to, why a PO cannot be found.
Ariba Home Page Dashboard Format
The standard Ariba dashboard provides low visibility to PO's, Invoices and Service Entry Sheets.
- Try updating your dashboard in this format: Ariba Workbench Setup (New View)
PO is >1 year old
Ariba removes PO's from the main screen if they are older than one year old.
- Try locating the PO using this article: Locate PO, Invoice or Service Sheet
There is an Ariba ANID mismatch between the user and the PO.
- This can only be identified by Murphy Ariba Support (Freshdesk). The Support team will ask you for your Ariba ANID to confirm the account against where the PO was issued.
The PO failed in the interface.
- Check the status of your PO, if it says FAILED use this article to resend: Resend a Failed Purchase Order (PO)
If you are still unable to find your PO, please open a ticket in the Murphy Freshdesk portal: https://murphyoilcorp.freshdesk.com/support/home.