Accessing Ariba Help Desk

**Please note: Ariba should respond to your ticket with an email confirmation first, then a follow up via email or phone call, within 24-48 hours.  If you have not received an email confirmation in 24 hours, please submit another ticket.  You may also make a special request for Ariba to CALL you to work through your ticket.  This is highly recommended.

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For NEW USER ACCOUNT assistance, please CLICK here: Ariba Account Support.

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For EXISTING USER ACCOUNT assistance, documentation (not Murphy specific), open Service Requests, password/account resets, account issues, or apply for account downgrades/expirations please follow the instructions below.

**PLEASE NOTE**  Ariba does not provide chat support to Standard accounts, however, they do provide a form to contact Ariba via email.  Within that request you may ask to have them contact you via phone.

1.  CLICK on the question mark from Supplier Ariba Login screen. 

  

 

If you are already logged on, CLICK Support at the bottom of the screen.

2.  CLICK on Contact Us and KEY IN the issue.  CLICK Something Else, then CLICK Contact Us.

 

3. FILL OUT the required fields and CLICK One Last Step.

 

4.  SELECT the contact method and then CLICK Submit.

An Ariba agent will return your call/chat within the indicated time allotment.