Murphy Oil Ariba Support

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Error Message

Service sheet item price on service line number # mismatched with catalog item price or did not honor price tolerance


Root Cause

  1. Any rejection that ends in a date and a number are Murphy user rejections and are not system related. In the example (above), the first set of numbers is a date (09/08/2016). The second number is a user ID number within SAP.


  1. Some of the rejection reasons that the supplier may see are wrong approver, wrong PO, attachment doesn’t match, attachment not approved, field ticket not stamped, etc.

Solution / Action Required

Supplier must resubmit and comply with the request.

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