Sometimes when there is a failed/rejected service sheet or invoice, our FreshDesk team will need to request assistance from our internal Murphy IT department. If we request a CXML file of the entry, below is how to download and send.
1) Locate the failed/rejected entry in question. CLICK into the entry 2) Locate the Export CXML button OR the download button on the right to download the CXML.
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3) Once downloaded, it will look like a strange coded document. Send the document to our support team. Example CXML document:
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